+ How long will it take to complete my project?
The initial design for design projects is completed within 3-5 business days, contingent upon receipt of all required information. The expected delivery timeframe will be listed in the project agreement.
+ Do you offer rush services?
Yes, we do. Any project requiring turnaround before the standard timeframe will incur a rush fee equal to 40% of the design cost.
+ When will I receive my branded merchandise?
Branded merchandise is ordered towards the end of the project to ensure that your merchandise is decorated with your final logo. Upon submission of your final payment, your selected merchandise will be ordered from the appropriate vendors. Product decoration time at the vendor locations can range from 3 days to 14 days, with up to an additional 5 days for product delivery. These timelines will be communicated upon product selection.
+ I already have the image that I need for my branded merchandise. Do I need to pay for design services?
It all depends. In some cases we may be able to use the file you have and you will not need to pay for design services. Some branded merchandise decorators require that graphic files are in a vector format. If this is the case, we will work with you to ensure your files are in a vector format.
+ What happens if the branded merchandise I ordered does not look like the image?
We work hard to ensure that doesn't happen. Prior to anything being printed, you will receive a production ready proof. A production ready proof is a virtual image of what the decorator will be printing on your branded merchandise. We will not send anything to print without your approval. In the rare case that what was printed does not match what was sent to print, we will work with the supplier to remedy the situation.
+ How are products shipped?
All products are shipped by trackable mail using USPS, UPS, or Fed Ex. You will be provided with tracking numbers for all products shipped.
+ What if I need services that aren't listed on this page?
When you get in touch, be sure to mention any extra services you need. We can discuss them during your consultation and I can provide you with a separate quote!